Terms and Conditions
Dear guest: We thank you for visiting Almotkamel store. These terms and conditions protect us, our valued customers, and any visitor who uses this store. Please read the following terms carefully before using the store. The user agrees that access to and use of the site is subject to the terms and conditions below. If you object to one of these conditions, please contact us before completing the purchase.
Trademarks and Copyright:
All intellectual property rights, whether registered, unregistered or provided by other companies in the store, and all information and designs in the store are owned by the Global Almotkamel company registered in the Kingdom of Saudi Arabia, Dammam city, owned by the Almotkamel store, and all the contents of the store are protected Also under copyright, being a group work, is subject to the copyright laws of Saudi Arabia and international agreements. all rights reserved.
Third Parties :
Integrated store cooperates with third parties for payment and shipping. In the case that any of these bodies fails, we promise to take care of the matter and deal with it with the third party, but any failure with one of these parties is outside the scope of our responsibility.
Damaged Products :
Almotkamel store ensures that all products are new, unused, and undamaged. However, if there is any damage to the product, we kindly ask you to inform us within three days of receiving the product. The integrated store will replace the product at no cost.
Returns and Replacement:
To ensure that we provide the best customer service, all your purchases from Almotkamel store are replaceable and returnable within 7 days of the date they reach you. All you need is:
• Ensure that it remains in its original condition.
• Fill out the return request form, and you will be contacted directly.
Return and Replacement terms and policies:
1. The Return and Replacement policy includes all products of the Almotkamel store.
2. In the case that a wrong product reaches you, or a shipment arrives in an improper condition, Almotkamel store bears all shipping and exchange costs, and in the case that you wish to exchange or return for any other reason, Almotkamel store does not bear any shipping costs that result.
3. The customer is not entitled to cash back for the products he obtained by purchasing bonus points, as he is compensated with bonus points.
4. In case the customer gets a free credit or a free purchase voucher, he is not entitled to convert the balance into cash.
5. Almotkamel store returns the amounts in the form of a cash balance in the customer’s account in the store once the return shipment reaches the store, or returns the amount to the customer’s account in a period of no less than a week after communicating with the customer and taking his information clearly.
6. In the case that the customer purchases the products via Visa or MasterCard, and the customer wants to recover the amount, compensation will be made by returning the payment to the same Visa or Master Card that was purchased, and the recovery period is subject to the policy of the bank (or electronic payment medium) provided to the service .
7. In the event that the customer gets free shipping in exchange for purchasing products whose value exceeds (1000 SAR) and wishes to return the products, Almotkamel Store has the right to recalculate the cost of free shipping.
In the case that Almotkamel Store product is mistakenly listed at an incorrect price, Almotakamel Store reserves the right to reject or cancel any order placed with the Registered Product at an incorrect price. Almotkamel Store reserves the right to reject or cancel any such orders, whether the order is confirmed or not and the credit card has been charged. If your credit card is already charged for purchase and your order is canceled, Almotkamel Store will issue a credit to your credit card account at a wrong price.